Now
Hawke's Bay· 3 districts
Service transition: Mercury, which has owned Now outright since late 2022, announced on 2 July 2026 that it is retiring the Now brand over roughly nine months. The cable stays in the ground and Now remains the contact on 0800 438 669 for now, but expect the owner name to change. Now is not on beforeUdig's member list.
About Now
Now is a Hawke's Bay-headquartered ISP that owns local-access fibre and tail circuits across Napier, Hastings and surrounding areas, plus enterprise links into the major centres.
Now provides the underground telecommunications infrastructure used by retail providers across their network area. Their cables sit alongside power, water and gas, so striking one during excavation can knock out entire neighbourhoods.
Now is one of 9 utility operators active in Hawke's Bay. Most building or landscaping work in this area touches multiple operators' networks at once - power, water and communications cables routinely share the same trench. The list further down shows the other utilities you'll likely need to contact alongside Now.
Where Now operates
Before you dig in Hawke's Bay
Striking an underground cable can cause injury, large repair bills and outages for your neighbours. Three steps to do it safely.
- 1
Find every operator that serves your site
Map your worksite on UtilityFinder to find every operator that serves the area - power, water, gas and comms in one view - so you don't miss anyone when sending locate requests.
Create your map - 2
Request a locate from Now
Contact Now and any other operators in your area to confirm the position of their underground assets before excavation.
Now website - 3
Mark, protect, dig carefully
Respect the locate marks on site. Expose anything marked by an agreed method - non-invasive detection, hand digging or hydro excavation - confirming the technique with the asset owner first. Never assume a clear trench means clear ground.
Trying to find it on your own property?
Other utilities serving Hawke's Bay
Most building or excavation work touches more than one operator's network. Here's who else you may need to contact.
Communications
1
Gas
2Natural gas reticulation
2
Find every operator serving your site in 30 seconds
UtilityFinder shows every utility operator that serves Hawke's Bay - power, water, gas and comms - with contact details and locate-request links in one shareable view. Plan your dig with confidence.
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