About Watercare
Watercare manages drinking water, wastewater and stormwater services for Auckland. As the council responsible for wastewater, drinking water in this area, they own and maintain the underground assets that residents and businesses depend on every day.
As a council operator, Watercare is responsible for wastewater, drinking water across its district. Anyone planning excavation work - building, fencing, landscaping or trenching - must identify and protect their underground pipes before breaking ground.
Watercare is one of 22 utility operators active in Auckland. Most building or landscaping work in this area touches multiple operators' networks at once - power, water and communications cables routinely share the same trench. The list further down shows the other utilities you'll likely need to contact alongside Watercare.
Where Watercare operates
Before you dig in Auckland
Striking an underground pipe can cause injury, large repair bills and outages for your neighbours. Three steps to do it safely.
- 1
Find every operator that serves your site
Map your worksite on UtilityFinder to find every operator that serves the area - power, water, gas and comms in one view - so you don't miss anyone when sending locate requests.
Create your map - 2
Request a locate from Watercare
Contact Watercare and any other operators in your area to confirm the position of their underground assets before excavation.
Locate request page - 3
Mark, protect, dig carefully
Respect the locate marks on site. Expose anything marked by an agreed method - non-invasive detection, hand digging or hydro excavation - confirming the technique with the asset owner first. Never assume a clear trench means clear ground.
Trying to find it on your own property?
How to find water mains on your property (NZ)
Where the public main sits, where your private pipe takes over, and who to ask for each.
How to get drainage plans for your house (NZ)
Two different records, two different requests - and most people only ever ask for one of them.
How to find the sewer line on your property
The lateral across your section and the main under the road are two different records.
How to find utility lines on your property
Six different services, six different owners, six different requests.
How to find your water toby and water meter
Same box at the front boundary, usually under twenty years of lawn.
Who supplies water to my address (NZ)
Council, CCO, community scheme or your own bore - it depends where you are.
Other utilities serving Auckland
Most building or excavation work touches more than one operator's network. Here's who else you may need to contact.
3 Waters
1
Gas
7Natural gas reticulation
1
Fuel pipelines & terminals
5
Production, geothermal & industrial
1Sites
9
Find every operator serving your site in 30 seconds
UtilityFinder shows every utility operator that serves Auckland - power, water, gas and comms - with contact details and locate-request links in one shareable view. Plan your dig with confidence.
Create your map - free